The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. We would like to show you a description here but the site won’t allow us. QuickStart, set up and connections. 0 Kudos. Tap Add a room, Tap the room you're in. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Take control using. Options. You cannot use a ‘purchased’ VM pods. We can see you have managed to speak to the team since posting and the pod was discussed, we trust everything was covered during the call. . Stream from Virgin Media. Please let me know how you get on. The Virgin Media Connect App is the control unit for your WiFi. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Tried chat via connect app but says it's all busy and to try later. I recently switched to Virgin Media broadband and had a Hub 5 installed, but am now experiencing limited WiFi coverage. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. I don't understand how to order a Wi-Fi pod. We need to order a couple of pods as we have several areas of our house with no signal. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. SpeedSee the following page for details, including how to order online via My Virgin Media or through the Connect app. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. How to perform the scan and order the wifi pods when using the Connect app. Start the Scan (do this in every room) Scan complete. Glad to hear that the POD has started working again, but if you do have any more issues with it please return to this thread to let us know and we can send you a PM to have a closer look, and offer some more help if needed! All the best. I am going to send you a private message. So you need to prove that you can't get 30 Mbps (3. SpeedYou do need to use the Connect app to perform the Home Scan in the area where the signal is low (est) Using the app should also help optimise the signal. TV on the go. When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. Once this has been done it will advise if a pod is needed and then will allow you to order. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. How to perform the scan and order the wifi pods when using the Connect app. Tried chat via connect app but says it's all busy and to try later. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Networking and WiFi. It can take a few days for the Connect app and the Hub to synchronise, so keep trying. Virgin Phone Switchover. . I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. I have also been told to message via the live chat on the app but no one appears to be res. Hi stiffers . - 5289462. SpeedWait 2 mintues for Scan. Thanks - Steve Hi. You need to perform a Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. Due to this, we are only able to offer limited help. Can I order a WiFi Pod on the Virgin Media Connect app? Yes, but only if you’re not getting download speeds of at least 20Mbps in every room. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. And sorry that you require a pod. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). You have to call in to order them (cant do it online) - or wait here for a VM person to respond in a day or two and they will sort the first one for you If not… you will be charged £5/month. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. . Please help. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. Networking and WiFi. Tap Add a room, Tap the room you're in. Kindest regards, David_Bn. 2 Engineers have suggested Virgin Media Pods to extend the signal and were told to do room scans using the Virgin Media. I would advise that we don't have the ability to order multiple pods for a customer and can only be issued one at a time - this is simply to avoid customers claiming Wi-Fi pods that may in fact not be needed. Networking and WiFi. The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. Hi, I am a new customer. Broadband, TV and Landline offers. ) he went through and ordered the pod for me, so hopefully will come through and be free. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Then Start the scan again. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. Subscribe to this message's RSS feed. Connect App highlighted intermittent connection and slow speeds and suggested a wifi pod. I have tried contacting customer services no less than 6 times and been assured on every occasion that one has been o. My Virgin Media App. Tap Add a room, Tap the room you're in. 4 rooms showed the. My Virgin Media. Welcome back to our community forums and sorry to hear you have been unable to reach our team to order a WIFI pod. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Reply. You can now order an Intelligent WiFi Pod by calling 0800 064 3850. I have the 1gb package, I have run the speed test which confirmed the. However it will be chargeable if your on a lower tariff. The best way to get a pod order is download the Virgin Connect app, from here do a scan. I have a volte account and It is saying to click to order the pods on the app but then I am taken to a page asking me to chat with somebody to upgrade. Ashleigh_C. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. Browse. Home Phone. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. Networking and WiFi. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for £8 a month with your first WiFi Pod provided automatically. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the. . SpeedQuickStart, set up and connections. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. · Tap Add a room, Tap the room you're in. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. Options. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @VAF . Entertain me; Broadband Deals. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. The pods will work together with the Virgin Media Hub to create a WiFi bubble that covers your entire home, eliminating black spots in the process. Hub5x Poor Wifi range, how to order wifi Pods. Just make sure your mobile is on the correct VM wifi network and not using any VPN's. Wait 2 mintues for Scan. Pod will need reactivating on the New Hub - on your account so. Virgin Mobile. Sorry to hear that you've been unable to order your pod via connect app. 0" for 10 devices in. QuickStart, set up and connections. Subscribe to this message's RSS feed. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to. Hi @lojelo5 - thank you for getting back to us. Apologies for the delay in responding. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Networking and WiFi. Reply. Browse. I am also looking to order Wifi pods. Right from the. I have the Volt 600 ultimate package and the download. However they can be chargeable depending what package you on. But VM connect doesn't work. See the following page for details, including how to order online via My Virgin Media or through the Connect app. John. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home. Can anyone advise please? We’ve ran several scans using the app of our home. However they can be chargeable depending what package you on. If that doesn’t do the job, we’ll send you up to a total of 3. Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesn’t show me how to order Wi-Fi pods. Reply. Don’t worry if you have our new Hub 5x – exciting things are coming soon. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. on 08-05-2023 21:07. Hi, I’m looking at how to order Wifi pods, I’ve run the diagnostics in every room via the VM Connect app. I am now on the phone and moving between departments and being on hold. The app checks wifi strengh and then tries to improve the router. The Virgin Media Connect app is the control unit for your WiFi. I'm sorry to hear about the issues with the Connect App and the Wi-Fi when you're trying to scan the house. I have arranged for your 2nd pod to be delivered and you can track this online. The mesh wifi pods now come with a speed guarantee . i don't have time to sit on a call to customer service for an hour. But only if the speeds are consistently below 20Mbps in that room. See the following page for details, including how to order online via My Virgin Media - 5135255. Reply. Tap Start the scan. I'm going round in circles here trying to order a WiFi Pod. Tap Start the scan. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Networking and WiFi. Home Phone. Certainly a pod can help with this. Account - Mobile. Eventually got through to a lady in India who was very pleasant to speak to, but clearly non-technical and had trouble thinking outside. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. V6. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Please can you try using the Connect app again to perform the Home Scan in the area where the signal is low(est) by performing the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. And the pods should be delivered within 72 hours. Stay safe online. SpeedSorry to hear of any WiFi issues. It's up to three in total depending upon coverage. Then Start the scan again. These are all described as "Great" with a green circle, and don't give me the option of ordering a WiFi pod. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @radders7, thanks for reaching out to us on the Virgin Media Community Forums. House has an extension on it and wifi speed very poor in extension area (Named the Hub) and far away bedroom. Our home scan feature will guide you from room to room to carry out WiFi speed tests. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers. Browse Virgin Media Virgin Media Community. Please have a look here. The clever technology inside our WiFi Pods uses the cloud to understand how you use WiFi and constantly adapts to create the best conditions for the network your home needs every day. 1 Kudo. 1 ACCEPTED SOLUTION. If the scan picks up that you need a pod it will allow you to order some. . Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. About our help and support page. Please look out for the purple envelope in the top right of your screen. How to perform the scan and order the wifi pods when using the Connect app. Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. Stay safe online. Browse Virgin Media Virgin Media Community. I know there are other posts about this on here but I'm not finding the links that some of them refer to so I'm not sure if things have changed. Then Start the scan again. Tap Add a room, Tap the room you're in. My Virgin Media App. Kind regards, Ilyas. I'm going round in circles trying to get a pod online or within the My Connect app. Easy to set up, coverage has. Wait 2 mintues for Scan. Download the Virgin Media Connect app now. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. SpeedHi I need to order Wi-Fi pods as my signal is poor in the bedroom. Scan complete, Tap continue. We’re so confident in this technology that we’ve launched. Thanks for reaching out to us. If you can wait then wait here and a mod will help you else call CS who will order them for you. The pods are only free for volt customers and 1gig service. Tap Add a room, Tap the room you're in. Simply sign into My Virgin Media and you will see your orders on your account dashboard. Hi Sorry to see you are having problems ordering the wifi boosters. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Scan complete, Tap continue. Wi-Fi Pods. Hello, I'm at my wits end here trying to find out how to order a WiFi pod. Subscribe 3K views 1 month ago #meshwifi #pod #wifi6 Virgin Media WIFI Pods | GIG1 | - Setup & How to Use ( in depth guide ) any issues don't hesitate to. I've tried using the Connect App, and it finds rooms with poor connectivity, but I don't get the option to order them. Account - Mobile. This promotion means you won’t pay the usual setup fee of £35. You can add WiFi Max to any deal that doesn’t have Volt (M50 Broadband or. If the scan picks up that you need a pod it will allow you to order some. . Networking and WiFi. Networking and WiFi. Tap Add a room, Tap the room you're in. You can only order one at a time a week apart. I note from other forum posts this is not an uncommon situati. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Switched On. Can someone help me order them? The page says they are out of stock, but can see people are getting them in other posts on herePods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you. It is not great - often the reconnections drop out or can't be made. 🌞QuickStart, set up and connections. Speed Hi BenHawkeye . SpeedOur new WiFi Max service allows you to have up to 3 pods. I used the Connect app to get readings (Bedroom 1: 19 mbs, Bedroom 2: 540 mbs, Hallway: 17 mbs, Kitchen: 15 mbs, Living room: could not ge. My. I don't understand how to order a Wi-Fi pod. Here you’ll find all the help you need for Virgin Media related problems and issues. QuickStart, set up and connections. Tap Start the scan. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. You have to call in to order them (cant do it online) - or wait here for a VM person to respond in a day or two and they will sort the first one for you If not… you will be charged £5/month. Please do get in touch if you require any further assistance, and we will be happy to help. Once I've got to that page, I'm taken to a screen to. QuickStart, set up and connections. Thanks for confirming your details via private message @k850ilw. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. . The pods are only free for volt customers and 1gig service. Thanks, Kath_F . 👋🏼 I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. Hi. Hello, I wonder if someone can help me to order my first WiFi pod please. The app guides you through optimal pod placement and. When I try to get a pod it seems like I an going to be charged even though I am an existing o2 customer who should be able to. Switched On Families. SpeedI don’t have a pod at all and I am doing the tests via wifi , please help it so driving us all and as it make a the tv in our back room - 5403097. Wifi keeps dropping out in some of the rooms of my house. The home scan feature will guide you from room to room to carry out WiFi speed tests. Otherwise WiFi Max is an £8 Monthly addition to. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Networking and WiFi. Browse Virgin Media Virgin Media Community. In response to Lee_R. Technician replaced router earlier in month. Is there a good reason - 5444366. any help would be. While connect to WiFi, Tap I’m ready. VM will only send out one at a time, and there must be at least 7 days before ordering each one. Still having problems? You might need an intelligent WiFi Booster to give your signal, well, a boost. Just joined. Can I just confirm have you followed these exact steps when scanning: · Tap Start the scan. Stay safe online. One thing i will say, to get the best out of the pods and you move around the house you need to disconnect the wifi on your device and then reconnect for it connects to the strongest wifi source. My Virgin Media App. Options. To install a. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. It is not great - often the reconnections drop out or can't be made. Customers who take out Virgin Media's WiFi Max guarantee will be sent up to three WiFi Pods to help improve wireless signal around their home. If the scan picks up that you need a pod it will allow you to order some. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. I am so sorry to hear you're experiencing some issues and complications with your Wi-Fi Pod and are considering returning it. Am on 1GB, very weak signal in partners office and constantly disconnecting. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. • While connect to WiFi, Tap I’m ready. Help with Volt. Pod will need reactivating on the New Hub - on your account so. . Unfortunately, the message said that ordering could only be done by phone. QuickStart, set up and connections. Virgin Mobile. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Forum; Apps. Stream from Virgin Media. About our help and support page. Many thanksQuickStart, set up and connections. I have the option on the site but it errors out, classic. Tap Start the scan. You can also order WiFi Max or get a second or third WiFi Pod, through one of our accessible contact options, if you need to use these. Smart Wi-Fi Pod Support. Scan complete, Tap continue. Manage Your Account. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Tap Start the scan. Browse Virgin Media Virgin Media Community. Forum Team. I will be able to assist you on this and get a pod sent out. It never arrived. Please let me know how you get on. I know there are other posts about this on here but I'm not finding the links that some of them refer to so I'm not sure if things have changed. I'm fuming , how come Virgin media are quick to take yer money when things go up, but will not get back in touch with you when you have a problem, I thought I was OK on phone and laptops, regarding things I need to find out , but trying to order pods , to try and get better wi fi speeds is a nightmare, doing a. I will be able to assist you on this and get the Wi-Fi pods sent out. Account - Cable. Tap Start the scan. Complaints. High up (8ft) not any. To change your network name and password, go to the Broadband tab, tap the menu symbol in the top right corner and tap on WiFi networks. If so, Tap Optimise. And that’s not all – if you’re a. With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. Hi Please see message 2 on the following <<< pinned post >>> which details how to request the wifi podsHey steff_c Thanks for your post here, sorry to see your pod is partially covering your signal, this is definitely a case where we need to add one more to get this issue sorted. Tap Start the scan. Can someone assist me with getting a Wi-Fi pod please? Many thanks! As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. Start the Scan (do this in every room) Scan complete. I have spent house on the phone getting nowhere to order the pods. Our new WiFi Max service allows you to have up to 3 pods. However they can be chargeable depending what package you on. I'm on 1 gig broadband with a hub 4. Did the connect App test which said the connection was slow in 2 areas so followed the link to order a Pod, but theres no order form, It - 5365944. Reply. Please help. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. Like many others on this community forum I am also having trouble obtaining the first Wi-Fi pod in order to meet the VM guarantee for max Wi-Fi. I have spent an hour looking through the VM website and I can - 5149114. While connect to WiFi, Tap I’m ready. I am so sorry that you have also faced an issue ordering a Pod. Scan your home using the Virgin Media Connect app and, if it finds signal blackspots, you can order an Intelligent WiFi Pod by calling 0800 064 3850. The mesh wifi pods now come with a speed guarantee . Billing and payments. Once this has been done, additional Pods can be ordered via the. Switched On Families. Thanks newapollo. Stream from Virgin Media. • Scan complete, Tap continue. Here you can change your network name (SSID) and password, choose which. I know I need at least one additional wifi pod but there seems to be no menu option that lets me order one. . Regards, Steven_L. The connect app has shown that one of the rooms has 10Mbs wifi, which is below the 20Mbs threshold for being able to order a free wifi pod. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. If the scan picks up that you need a pod it will allow you to order some. an hour ago. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. . Plus, No way to access to customer support thru phone, or live chat. Then Start the scan again. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. . Virgin TV 360. Further exclusions & legal stuff apply. Account - Mobile. Can I. · While connect to WiFi, Tap I’m ready. While connect to WiFi, Tap I’m ready. About our help and support page. Can anyone help. 😞 I will assist you on this and send a private message. Is this correct, if so is there anybody that can help. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Sorry to hear of the lack of Wi-Fi pods being delivered to you. However, I don't have any options for ordering a Pod through the app. . My Virgin Media App. Reply. . Account - Mobile. Wait 2 mintues for Scan. Can a kind soul pl. Our new WiFi Max service allows you to have up to 3 pods. However, this can take up to 24 hours to be updated. Chatter and natter. I have spent an hour looking through the VM website and I can - 5149114. 0 Kudos. I'm a Very Insightful Person, I'm. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Hi @Zahra_m27 . Hi @Tweeder786 . They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. I recently switched to Virgin Media broadband and had a Hub 5 installed, but am now experiencing limited WiFi coverage. Options. Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi Friday; Latency, jitter and packet loss issues preventing us from working from home - considering cancelling in Speed Thursday; WiFi Pod ordering shambles in Networking. They are free on Volt, 1GB or Oomph bundles. If so, Tap Optimise.